Subscription and Billing
This article centralizes all questions related to your subscription and billing. For detailed procedures (e.g., canceling a subscription), follow the links to the dedicated articles.
Understanding our plans
Types of plans
| Category | Purpose | Examples of Plans |
|---|---|---|
| Edition | Create and test your projects with PandaSuite Studio | Free Account, Pro Account |
| Publishing | Publish and export your apps with white-label | Web, Single, Multi, Full |
Monthly, annual, or one-time payment?
| Payment Type | Features | Note |
|---|---|---|
| Monthly | Billed each month, no commitment | Cancel anytime before the next due date |
| Annual | Prepaid for 12 months, 20% savings | Access to autonomous export (Web ZIP, APK, EXE…) |
| One-Time | Only available for distribution plans | No recurrence; updates possible for 1 year |
👉 Need help choosing? Check out the article Which plan for your project?
Billing & renewal
How does the billing cycle work?
- For a monthly subscription, your card is charged every month on the same date.
- For an annual subscription, a single charge covers 12 months.
You can check the next due date in Dashboard ▸ Account ▸ Billing.
Can you modify your subscription during the term?
Yes.
- For the Pro account, go to
Dashboard▸Account▸Account Settings▸Profile. - For a distribution plan, go to
Dashboard▸Your App▸Settings▸Subscription.
How to cancel?
The Cancel your subscription button is available:
- Pro Account:
Account▸Account Settings▸Profile - Distribution Plan:
Your App▸Settings▸Subscription
⚠️ Automatic Renewal
All subscriptions are tacitly renewed. Cancel before the due date to avoid automatic charges.
Accepted payment methods
| Method | Supported | Remarks |
|---|---|---|
| Credit Cards | Visa, MasterCard, American Express | Immediate and recurring payment |
| Wallets | Apple Pay, Google Pay (depending on country) | — |
| SEPA Direct Debit | Europe | To be configured from the payment window |
| Purchase Order / Transfer | Companies, institutions | Contact our sales team |
Managing your payment methods
Go to Dashboard ▸ Account ▸ Billing.
Add, delete, or replace a card
-
To modify your payment method, click on the °°° menu.
-
To add a payment method, click the + Add a payment method button. Enter the information and click Add.
Card declined
- Check the limit or 3D Secure authentication.
- Try 2-3 more times.
- If the issue persists, contact your bank before reaching out to PandaSuite support.
Invoices & billing information
Download your invoices
Go to Dashboard ▸ Account ▸ Billing.
Click on the invoice, then the Download the invoice button to print or save.
Update address or VAT
Modify the fields in Billing. Changes apply only to future invoices.
Retrospective Modification
For legal reasons, an already issued invoice cannot be modified.
VAT & Taxes
- EU Clients: VAT is applied based on your country if no valid VAT number is provided.
- Outside EU: The amount is billed excluding taxes.
Discounts & Coupons
Using a coupon
- In the payment window, click on the Add a discount coupon button.
- Enter the code → Apply.
Discount programs
| Audience | Benefit | Request Link |
|---|---|---|
| Students & Teachers | – 70% Pro Account, – 50% Distribution | Educational Discounts |
| Start-ups | – 50% for 1 year | Start-up Discounts |
| Non-Profits & NGOs | Preferential conditions | NGO Discounts |
Frequently asked questions
What happens if I cancel my Publishing plan?
- In the case of a monthly plan, the app becomes private; new users can’t download it.
- Existing users retain access, without updates.
- With an autonomous export (annual or one-time payment), your app remains functional outside of PandaSuite.
Can I get a quote or a pro-forma invoice?
Yes. Contact our sales team specifying the desired plan, duration, number of users/apps, and billing details.
Payment system
We use Stripe – PCI-DSS Level 1 solution – for all transactions.